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TERMS AND CONDITIONS

By ordering from Karen Naylor you agree to the following terms and conditions on which I supply products to you, whether these are goods, services or digital content. Please read these terms carefully before you submit your order to me. These terms tell you how to contact me, how I will provide products to you, how you and I may change or end the contract, what to do if there is a problem and other important information.

 

INFORMATION

How to contact me: You can contact me by using the contact details above.

How I may contact you: If I have to contact you I will do so by telephone (2 phone numbers are required for large wedding /celebration cake orders) or by writing to you at the email address you provided to me in your order.

 

ORDERS

If I can accept your order: The acceptance of your order will take place when I email you to accept it.

If I cannot accept your order: If I am unable to accept your order, I will inform you of this either by email and I will not charge you for the product. This might be because an ingredient or product is out of stock, because of unexpected limits on my resources that I could not reasonably plan for, because I have identified an error in the price or description of the product or because I am unable to meet a delivery deadline you have specified.

 

CHANGES TO YOUR ORDER

Your rights to make changes: If you wish to make a change to the product you have ordered please contact me immediately. I will let you know if the change is possible. If it is possible I will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

My rights to make changes: Only minor changes to the products. I may change the product for the following reasons: if I am using seasonal products (such as fruit), different shades of colour (hand mixed colouring).

 

PRODUCTS WILL VARY SLIGHTLY FROM THE PICTURES

Your images: I am very happy to use your pictures as inspiration but I am unable to directly copy the picture. In consultation with you I will use my creativity to reflect the desired effect.

My images: The images of the products on my website are for illustrative purposes only. Your product may vary slightly from those images. Although I have made every effort to be as accurate as possible, because my products are handmade, all decorations, colours, sizes, weights, capacities, dimensions and measurements indicated on my website have a slight degree of tolerance to them.

 

PROVIDING THE PRODUCTS

Delivery costs: The costs of delivery will be as displayed to you by email/ telephone before your order is accepted OR included in the price quoted to you when placing your order.

Collection by you: If you have asked to collect the products from me, I will email you and a day and time suitable to us both will be arranged.

Delivery to you: Please ensure someone is available at the delivery address on the day of your order and I have a contact number for that person. If there is no one on hand to receive the order I will have to keep it with me with the possibility of redelivering but at an additional cost.

When you become responsible: A product will be your responsibility from the time myself or a delivery agency deliver the product to you or you collect it from me.

How long do I have to change my mind? How long you have depends on what you have ordered and how it is to be delivered. Please contact me immediately should you change your mind about anything.

 

PRICE AND PAYMENT

Price for the product: The price of the product will be the price quoted to you by email.

When you must pay and how you must pay: Payment is made with a direct bank transfer or credit card. For orders greater than 28 days, 50% of the payment is required at the time you accept the quote and I accept the order. To secure the booking, the remaining 50% is to be paid at least 14 days before collection/delivery date. 

For orders less than 28 days, 100% payment is required. Orders from my online shop require immediate full payment. This can be paid for online using paypal, credit card or debit card.

 

CANCELLATIONS, DATE CHANGES, RETURNS & REFUNDS

If you need to change the date or details of your order, or cancel it altogether, please contact me as far in advance as possible.

All my goods are baked to order and I do not accept returns. Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality. Should this be the case, or if you are in any way unsatisfied with the condition or quality of your baked goods upon arrival you must contact me within 24 hours of receipt. Karen Naylor will not accept liability for any complaints made after this time.

A full refund will be given for cancellations made 28 days or more in advance of the order date and a 75% refund for orders cancelled within 7-27 days of the order date. Orders cancelled within 7 days of delivery/collection will not be entitled to any refund.

 

ALLERGIES AND INTOLERANCES

Gluten, dairy, nuts and other allergens are present in the kitchen.
Whilst I use as little food colouring as possible, I must advise that this may have an adverse effect on children.

 

PHOTOS

I reserve the right to use photographs of orders I prepare on my website, Instagram, Twitter and Facebook pages. If you would like to specifically request that I do not use pictures of your order, or that I provide you with a picture of your order I will usually be happy to do so but you must let me know at the time of ordering.

 

HOW I MAY USE YOUR PERSONAL INFORMATION

I will use the personal information you provide to me: to supply the products to you and to process your payment for the products. I may provide you with information or advertising relating to my products or services. To limit my marketing or promotional contact with you, please phone or email me. I will not sell or give your information to any third party, or otherwise provide your details to another company without your consent.

 

VIRUSES

I do not guarantee that my site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access my site. You should use your own virus protection software.

You must not misuse my site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to my site, the server on which my site is stored or any server, computer or database connected to my site. You must not attack my site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. I will report any such breach to the relevant law enforcement authorities and I will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use my site will cease immediately.

 

LINKING TO MY SITE

You may link to my home page, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on my part where none exists. You must not establish a link to my site in any website that is not owned by you. My site must not be framed on any other site, nor may you create a link to any part of my site other than the home page. I reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on my site other than that set out above, please contact info@cakesofmelbourne.com.au